Frequently Asked Questions

Where can I obtain an application form from?

Please contact the relevant GMP office that manages your contract and they will email you the relevant form including the terms and conditions applicable to your employer.

Can I have a list of available cars and prices?

All of our schemes are ‘user chooser’ schemes, which means that you can have almost any vehicle that you would like (any restrictions are itemised in your employer’s terms and conditions). There is no set price list; all quotes must be provided individually from an application form, which must be authorised by your employer. All prices are discounted through our scheme and so dealer offers do not apply.

What does my quote include?

All lease car quotes include Road Fund Licences, MOT’s, servicing, maintenance, replacement tyres, windscreen damage, fully comprehensive insurance, breakdown cover and private use of the car. Your employer pays for the business use of the car.

What items are not included in my monthly cost?

Items such as fuel, top up fluids in between servicing, oil, light bulbs, company car tax, hire cars or damage to the vehicle (this includes anything as small as windscreen wipers, for example).

Do I get reimbursed the business miles that I travel?

Yes, you will need to submit claim forms on a monthly basis to your employer so that they can refund you these costs. The reimbursement rate is stated in your employer’s terms and conditions.

Are there any temporary cars available to use if I have no transport while I am waiting for my new lease car to arrive?

Yes, please call GMP and we can discuss pool car or lead-in car options with you.

Will I get induction training on my new vehicle when it is delivered?

When you take delivery of your new vehicle, we expect the delivery drivers to show you the vehicle’s controls. We would ask you to read through the vehicle’s handbook as soon as possible following delivery to familiarise yourself with your new vehicle. If you have any queries regarding any controls please call into your local dealer who will be able to advise you, alternatively you can call GMP for help.

Should I have a copy of my insurance certificate?

Yes, you will be sent a copy of your employer’s policy certificate in the Driver’s Pack prior to delivery of your new vehicle. We will also send you a replacement one annually upon renewal. You should keep this in your vehicle at all times.

Can any of my friends or family drive my lease car?

Yes, anyone can be insured to drive your vehicle but we first need a copy of their photo card drivers licence (if applicable) and their paper counterpart. We will then provide you with a letter confirming that they are insured to drive. Some employers may charge for this service, please refer to your employers Terms and Conditions. Please note that drivers under 25 and provisional drivers are subject to an excess of up to £350 in the event of accidental damage to the vehicle.

Do I have to inform anyone if I am convicted of a driving offence?

Yes, GMP will need to know to ensure your details are kept up to date on our system.

Do I need to produce my driving licence every year?

Yes, we will require a copy of your driving licence each year, to ensure that you are legally able to drive and that we have been updated on all endorsements on your licence and any other named driver on your insurance.

Can I take my lease vehicle abroad?

Yes but you will need to contact your leasing company to gain authority for this. You must notify them approximately 2 weeks prior to the date of travel so they can provide you with the travel documents required. Also check whether the leasing company’s breakdown cover applies abroad. If not, a supplementary charge will apply.

What do I do if I find damage to my windscreen?

Report this to the relevant windscreen repairer applicable to your insurance company. The contact details are provided to you when your vehicle is delivered. Alternatively, you will also find these details on the Maintenance Numbers section on this website. You will need to quote your registration number and policyholder (employer name) when booking in the repairs.

Am I expected to be able to change a tyre?

Yes, it is extremely important that you are able to change a tyre, as driving on flat tyres will damage the wheels, which will result in a costly replacement bill. Most tyre companies can recover your vehicle if necessary.

What do I do if puncture my tyre?

Your leasing company will pay for replacement tyres/repairs as long as the cause is not due to driver negligence. They will have a preferred supplier to use for this and the contact details are provided to you when your vehicle is delivered. Alternatively, you will also find these details on the Maintenance Numbers section on this website. The appropriate tyre company can recover your vehicle if necessary. You will need to quote your registration number and leasing company when booking in the repairs.

What do I do if I need to book in a service?

As a lease car driver you have a responsibility to ensure that your vehicle is serviced in accordance with manufacturer’s guidelines. Please check your vehicle handbook to confirm when your vehicle needs servicing. You can use any approved repairer that uses the lease company authorisation online system. You will need to quote your leasing company when booking in the service and confirm if you will require a courtesy car (free of charge). Your insurance will cover you fully for this use (and any named drivers previously authorised to drive your lease vehicle).

Am I responsible for all routine maintenance?

Yes, you are responsible for ensuring that your vehicle is roadworthy at all times, this includes regular checking of tyre pressure and oil.

Am I responsible for arranging an MOT test?

You will need to arrange for an MOT test on your vehicle prior to its return to the lease company. The lease company will cover the cost; however you will need to ensure that you take it to a reputable MOT Testing Dealer who has an account with the lease company.

What do I do if I need to book an MOT / Maintenance to my vehicle?

You will need to use a franchised dealer applicable to your car, (i.e. Ford to Ford dealer, Peugeot to Peugeot dealer). You will also need to quote your leasing company when booking in the work and confirm if you require a courtesy car.

What do I do if my vehicle breaks down?

Your leasing company will cover the cost of recovery but not all leasing companies will provide you with a hire car free of charge. In the first instance, notify your leasing company of the situation and arrange to be recovered. The contact details are provided to you when your vehicle is delivered. Alternatively, you will also find these details on the Maintenance Numbers section on this website. You will need to request a courtesy car from the garage that you are towed to and notify them of your leasing company. If a courtesy car is unavailable then please call GMP Drivercare to arrange a hire car. Do not use a hire car from the leasing company unless they confirm it is free of charge. GMP will need the details of your budget manager to gain authority to issue you with a hire car, as this will be an additional cost to their budget. Delivery can be arranged within 2 hours of order to any address. Please note that if any damage is found by the garage to have caused this fault, then the leasing company will not pay for this. The vehicle will need to be recovered to one of the accident repair garages instead and an insurance claim will need to be submitted (see below for further instructions).

What do I do if I have had an accident?

In all cases call our 24 hour Accident Reporting Line on 0845 2416746. You will be asked for all details regarding the incident and you will be advised which garage to use for the repairs. If the damage isn’t severe then you can delay completing the repairs until convenient but not if a third party is involved. Any incident involving a third party must be reported to the insurance company within 48 hours, where possible. All of our approved repairers can recover your vehicle if necessary and will provide you with a courtesy car.

What do I do if my replacement tax disc has not arrived?

We will post to your home address your replacement tax disc within the month it expires. If you do not receive this then please notify GMP immediately and we will get in touch with your leasing company to arrange for a duplicate tax disc. We will ensure that your vehicle has been taxed and we will provide you with a comfort letter to confirm this, if required. We will also request that the replacement tax disc is sent to your home address directly to speed the process up. If the leasing company has previously posted out your tax disc, then they may charge for the duplicate.

What do I do if I think I am exceeding my contracted mileage?

Firstly check what proportion of the exceeded miles was private use. Then contact GMP and we will discuss the best option for you. If the excess is 3000 miles per annum or more then we will request an amended quote from the leasing company to amend your contracted mileage. If it is less than this then the leasing company won’t amend the contract, instead we will calculate what the excess mileage charge will be and you have the option of spreading the cost of this over multiple months prior to the end of your lease.

Can I use my mobile phone handsfree kit whilst driving?

You should refer to your employer’s Terms and Conditions as to whether your employer permits this, however we do not recommend using a mobile phone even with hands free or bluetooth facilities whilst driving your vehicle.

Who decides if I am competent to drive?

If you have any medical condition which requires a Doctor’s note stating you are able to drive, then we need to be informed and have a copy of the letter from your Doctor for our files. We need to be informed as soon as possible of the development of any new medical conditions which might affect your ability to drive. If you are unsure, then we recommend that you check with your Occupational Health Department or HR Department for advice.

Can I smoke in my lease vehicle?

If you are using the vehicle for business use, then the vehicle is covered by legislation under health and safety regulations, and you must not smoke, or allow any passenger to smoke in the vehicle.

What about vehicle security/parking/security of my equipment?

It is your responsibility to ensure that wherever possible you park your vehicle safely and in a secure location, ensuring that any valuables are either removed from the vehicle or placed in the boot out of sight.

Who pays if I get a speeding fine/parking penalty?

You are responsible for any fines relating to road traffic/parking offences. We will notify the authorities of your details in relation to any penalty notice within 48 hours of receiving it, and you will be expected to settle/or appeal any penalty notices directly.

Can I buy my vehicle at the end of its lease?

Yes, please contact GMP 6 weeks prior to the end of your lease and provide us with your odometer reading, and we can provide a price to purchase. Any of your friends and family may also purchase your vehicle.

What do I need to do when I return my vehicle at the end of the contract?

You will need to ensure that the vehicle is in a clean and roadworthy condition. Any damage, such as bumper dents and alloy wheel scuffs should be rectified; otherwise you are likely to be recharged for this damage by your lease company. You will also need to ensure that your vehicle has had its MOT, that service books/handbooks are in the vehicle, and that you have the spare key to handover to the Collection Agents. Recharges will be made where spare keys/service books have gone missing and need to be replaced.