GMP Drivercare News

Christmas Opening Hours 2017

Please see below the Christmas opening hours for GMP Drivercare 2017

Thursday 21st December – 9am – 5pm

Friday 22nd  December – 9am – 2:30pm

Monday 25th December – CLOSED

Tuesday 26th December – CLOSED

Wednesday 27th December – 9am – 5pm

Thursday 28th December – 9am – 5pm

Friday 29th December – 9am – 2:30pm

Monday 1st January 2018 – CLOSED

Tuesday 2nd January 2018  – 9am – 5pm

Emergency Numbers

Accident Management

GMP Accident Management: 0845 241 6746


Alphabet -0800 214 5555

Arnold Clark – 0141 3322622

Lex Autolease – 0344 879 6000 Opt 1

TCH Leasing – 0333 240 7158 Opt 2

Automotive Leasing –  0344 493 7644 Opt 1

ALD Automotive –  08000 323 277 Opt 1


Alphabet – 0330 123 1534

Arnold Clark – 0330 123 1534

Lex Autolease – 0344 879 6000 Opt 3

TCH Leasing – 0333 240 7158 Opt 4

Automotive Leasing – 0344 493 7644 Opt 1

ALD Automotive –  08000 323 277 Opt 2



National Windscreens – 0800 622 122. Quote Ref: BN5377 – GMP Drivercare


GMP Autocare – 0845 241 5445 


System Maintenance

Our systems will be undergoing essential maintenance between 5.00pm on Friday 9th December 2017 and 9.00am Monday 11th December 2017, during this period our website will be unavailable.

Mobile Phone Use When Driving – Changes to the Law

New legislation is due to come in to force 1st March 2017.

Drivers caught using a hand-held phone or similar device will receive six penalty points and a £200 fine. There will not be any option to take part in any driver improvement course.

You can use hands-free phones, satellite navigation systems and two-way radios when you’re driving. But if the police have reason to believe that you are distracted and not in control of your vehicle you could still be prosecuted.

Police launch week-long nationwide crackdown on mobile phone use

Police forces this week are cracking down on mobile phone use by drivers in targeted operations to stop drivers from using handheld phones while driving.

Operations include:

  • dedicated patrols by officers using unmarked vans, helmet cams, high-seated vehicles and high vantage points to catch offenders,
  • combined shifts with police officers and paramedics to educate people on the risks,
  • use of variable message signs on prime commuter routes to display ‘Leave Your Phone Alone’ messages
  • pilot schemes with community spotters to target repeat offenders,
  • release of powerful social media videos and messages to warn and inform.

This is the second, co-ordinated national week of action against drivers using mobile phones.

The first, in May of this year resulted in 2,323 offences detected across the week. Similar campaigns have also targeted mobile phones, including Operation Tramline across 25 forces which targeted HGV drivers and resulted in 1713 offences recorded between April 2015 and July 2016.

A recent 2016 annual report on motoring by the RAC suggests the number of motorists who illegally use mobile phones is rising with 31 per cent of motorists admitting to using a handheld phone while driving up from 4 per cent in 2014. 19 per cent say they have sent a message or posted on social media from behind the wheel, indicating that the risks are dangerously underestimated.

National Police Chiefs’ Council lead for roads policing, chief constable Suzette Davenport said: “Forces are coming together this week with innovative approaches to catching those driving when distracted and campaign to make drivers think twice about using their mobiles at the wheel.

“Tackling mobile phone use by drivers requires police enforcement using new technology and tactics to maximise the numbers of people we can stop, combined with strong effective penalties and creative national campaigns to make driving distracted as socially unacceptable as drink driving.

“When you’re getting in your car, remember don’t put others at risk – keep your eyes on the road and your hands on the wheel.”

Important Information about changes to Road Fund Licence

In 2015, the Chancellor announced that reforms to Road Fund Licence (RFL) would be introduced in April 2017.

The changes will only apply to cars registered on or after 1 April 2017. All vehicles registered before this date will be unaffected by the changes.

The changes are intended to make RFL costs fairer for motorists by ensuring that those who can afford a ‘premium’ vehicle pay more. The reforms are intended to be cost neutral from a Government perspective.

The existing methodology for calculating RFL charges is being replaced with an entirely new system, aimed at making the costs fairer for motorists. The key changes include:

  • The first licence rate will continue to be based on CO2 emissions, but the bandings are changing
  • A standard rate of £140 will apply to all cars from the second licence onwards, with the exception of zero CO2 emitting cars where the standard rate will be £0
  • An additional charge of £310 per year will apply from the second licence for a period of 5 years for any car with an ‘RFL List Price’ over £40,000. After 5 years the RFL will revert back to the standard rate
  • Cars with an ‘RFL List Price’ over £40,000 but which emit zero CO2 will still have to pay the £310 additional rate for a period of 5 years from the second licence, but will revert back to the £0 rate after 5 years
  • Alternative Fuel cars will continue to receive a £10 reduction on RFL rates

Vehicles ordered before 01/02/2017 but delivered after 31/03/2017, may incur additional road fund licence charges. The reason for this is that these additional charges are beyond the control of the leasing company or GMP Drivercare Ltd.

No specific action is required on the part of customers as a result of the changes. However, we would strongly recommend that customers consider the potential impact of the changes before ordering their vehicle

For more information please visit:


Road Tax Rates

From April 2017 the European Union is changing its approval procedure for CO2 emissions. New vehicles will continue to be categorised across 13 bands for the first year followed by a three band system for subsequent years. This means that for the first time low emission cars, emitting over 0g/km, will be liable to the standard rate VED (Road Tax) of £140 per year. Vehicles over £40,000 will pay a higher rate of £450 for their first five years, while the only cars on zero rate will be all-electric cars costing less than £40,000.

ISO 9001:2015 Accreditation

GMP Drivercare has achieved the internationally recognised ISO 9001:2015, establishing it as one of the leaders in its field.

This independent assessment was conducted by the leading Certification Body, the British Assessment Bureau and demonstrates GMP Drivercare’s commitment to customer service and quality in delivery.

ISO 9001 was first introduced in 1987 and requires organisations to demonstrate that they do what they say they do and that they have a quality management system in place to ensure consistency and improvement; leading to high levels of performance and customer satisfaction. Certified organisations are committed to continuous improvement and are assessed annually to ensure progress is being maintained.

GMP Drivercare has shown that it has a good service reliability and process control which means lower costs for its customers!

GMP Drivercare’s Managing Director Gary Grace said, “We are particularly pleased to have achieved ISO 9001:2015 certification as it underlines our commitment to our customers and our focus on quality.  Not many customers get to see their suppliers’ ‘back-office’ activities.  This recognition demonstrates we can provide a quality solution from quotation to delivery.”

The benefits of registration to the ISO 9001:2015 standard include:-

  • Streamlining an organisation’s procedures.
  • Bringing consistency to an organisation’s service delivery.
  • Reducing cost and rework.
  • Improving an organisation’s management practices.
  • Enhanced status.
  • Competitive advantage.

For further information please visit:

Update – Stafford Office Evacuation

We are pleased to announce that GMP Drivercare’s Head office at Jupiter House has now been able to resume business as normal. We thank all of our clients for their understanding  and we are pleased to say that any disruption was kept to a minimum.

If you’d like more information on yesterday’s events please click here to read the full story.


Stafford Office Evacuated, 2nd March

Due to a major fire on the Astonfields industrial estate, all premises in this area have been evacuated which has included our Stafford office. All of our staff are safe and our contingency plan has been successfully deployed. All phone calls during this time are diverted to our Burton office where our colleagues will be available to provide full support and assistance. We expect the situation to be resolved within the next 24 hours and we will provide further updates as more information becomes available.

To contact our Burton office directly please call 0330 1004910 Option 2 then Option 2.

Thank you for your understanding during this incident.

Gary Grace
Managing Director


Alphabet Contact Numbers

Please see below the current contact numbers for Alphabet GB LTD:

Breakdown: 0370 0120 301 Option 1 / 0800 214 5555

Tyres: 0370 0120 301 Option 4

Repairs: 0370 0120 301

Cherished Plates: 0370 5050 100 Option 1, Option 1, Option 4

Foreign Travel: 01452 768474